Terms and Conditions

Terms and Conditions

These Terms and Conditions govern access to www.carolinalinoyoga.com and participation in classes, experiences, retreats and other services provided by Carolina Lino Yoga. By booking an experience, making a payment or using the website you agree to these Terms and Conditions.

Services

Carolina Lino Yoga offers in-person and online classes, private sessions, outdoor yoga experiences, events and other wellness activities. Each service may have specific requirements which will be communicated during the booking process.

Bookings and Payments

Bookings can be made via the online form, email or WhatsApp. Payments must be made using the methods described on the website. Reservations are only valid after payment confirmation or written confirmation from our team.

Yoga Class Cancellation and Rescheduling Policy

1. Refunds: payments are refunded only when adverse weather conditions (storms, heavy rain or strong winds) prevent outdoor classes from taking place or when a class is cancelled for reasons attributable to Carolina Lino Yoga. Refunds are made using the same payment method within seven working days after the request is validated.
2. Rescheduling: you may reschedule your class if you contact us at least 24 hours in advance and there is availability on the new date. The booking remains pending until payment is confirmed or we reply by email/WhatsApp.
3. No-shows: failing to attend without prior notice results in the full amount being retained, with no refund or transfer to another class.
4. Online classes: the cancellation and rescheduling policy is the same, provided the situation is communicated within the stated timeframe.
5. Health and safety: participants must inform us in advance of any health conditions, physical limitations or pregnancy that may affect their yoga practice.
6. Communication channels: cancellation or rescheduling requests must be sent to carolinalinoyoga@gmail.com or WhatsApp +351 917 734 136. Always include the date and type of class booked. If you are unable to contact us through these channels, please use the website contact form.
7. Booking confirmation: all bookings are confirmed only after payment or written confirmation from our team; the place is guaranteed once this confirmation is issued.

Changes and Cancellations by Carolina Lino Yoga

We reserve the right to change or cancel classes if safety conditions are not met or in case of unforeseen circumstances. Whenever possible we will suggest a new date or provide a refund of the amount paid.

Participant Responsibilities

Participants agree to follow the instructor’s guidance, wear suitable clothing and arrive in good time. Taking part in classes implies acknowledging that yoga involves physical activity, and each participant is responsible for evaluating their own fitness to attend.

Intellectual Property

All content on the website, including texts, images, teaching materials and the logo, belongs to Carolina Lino Yoga or is used under licence. Reproduction or use of such content without prior written permission is not allowed.

Limitation of Liability

Carolina Lino Yoga is not liable for damages arising from improper use of the website, access failures or misuse of the information provided. To the maximum extent permitted by law, liability for direct damages related to the contracted services is limited to the amount paid by the participant.

Changes to the Terms

These Terms and Conditions may be updated when necessary. Changes become effective once published on the website. Continued use of the services after changes are published constitutes acceptance of the updated terms.

Governing Law and Jurisdiction

These Terms are governed by Portuguese law. Any disputes will be settled by the courts of Ponta Delgada, without prejudice to mandatory legal provisions.

Contact

If you have any questions about these Terms and Conditions, please contact us at carolinalinoyoga@gmail.com or via WhatsApp +351 917 734 136.